FAQ
Placing an order is a financial commitment. If you decide to cancel, a fee of 30% of the Total Price applies immediately to cover processor costs, even if the cancellation happens seconds after the order is placed. However, once an order has been packed or shipped, it can no longer be canceled at all.
Understanding the Cost of Canceling
Outsidepart reserves the right to accept or decline any order, or any part of it, at any time after we receive it, even if you’ve already gotten an order confirmation or your credit card has been authorized. If we cancel an order under these circumstances, a credit will be issued to your original payment method.
If You Need to Change Order Details
After an order is submitted, the items in it cannot be changed. You can correct account details like your email, name, or address, but the order itself stays as it is. Your shipping address must be entered using the English input method. If your address contains non-English letters, replace them with similar English ones—for instance, use “c” instead of “ç”. The address cannot be revised after the order has been processed or shipped. Make sure to use a residential address, not a vacation address, since we cannot predict how long a package might be held by customs.
If You’re Paying from Outside the US
All transactions are in US Dollars. If your card uses a different currency, the conversion will happen at the daily exchange rate set by your card issuer on the processing date. You can pay with VISA, Mastercard, AMEX, or PayPal. Payment methods that are not available include:
- Personal checks
- Money orders
- Direct bank transfers
- Debit card payments
- Cash on delivery
When you enter your credit card details, the information is secured on an SSL-encrypted page and sent directly to the card provider’s network for authorization. Your credit card information is never stored on Outsidepart’s servers.
If You’re Waiting for a Package
Delivery time depends on the shipping option you selected. Tracking information is emailed the day after your order ships, since it typically becomes available 24 hours after shipment. Delays caused by customs are outside of our control. The prices on our site are tax-free in US Dollars, meaning you are responsible for any import taxes, duties, or customs fees determined by your local customs office when the order arrives. Free shipping is available for orders that meet the minimum amount, but it excludes discounted, sale, and oversized or overweight products. Those orders ship via economy shipping.
If You Need to Send Something Back
To start a return, you need to get in touch within 30 days of receiving your order. Provide your order number and the reason for the return. Returned items must be in their original condition with all packaging intact. All return shipping fees and any other related costs are your responsibility.
If Something Arrives Damaged or Incorrect
If your order contains incorrect, missing, or defective merchandise, you must contact us within 7 days of receiving it. Include your order number, photographs of the items, and any other relevant references. We will work to resolve the issue as quickly as possible.
If You’re Waiting for a Refund
Processing a return can take up to 14 business days from the day we receive it. We will send an email confirmation once the return has been processed. Refunds go back to the original payment method. For credit or debit card payments, the refund is sent to the card-issuing bank within 7-10 business days of us receiving the returned item or cancellation request. The time it takes for the credit to appear on your statement depends on your bank, so you should contact them directly if you have questions about posting times.